Support is offered in a variety of ways. Along with being accessible to all of our clients as needs arise, we understand that some may require a more formal approach to support.

Therefore we offer the opportunity to pre-define a program of support and maintenance services to be utilised as and when required. This grants you the ability to submit change requests or enhancements when you need them without having to initiate a formal request process.

We provide business hours telephone support for our deployments as standard, and with a large list of clients, that has not proved to be a burden as very few problems occur once a system has been deployed, and any that do occur are dealt with quickly and permanently.

Service Level Agreements are available for any requirements more demanding than this.

Net Services India considers end-user support to be absolutely critical to the success of the project, our clients and our business as a whole.

Support services for this project include:

• Web-based support resources within auto publish (both help systems and online support request features)
• Telephone support for non documented issues
• Application updates to the auto publish CMS product
  
  

Net Services India can provide editable copies of user guides and help files which clients can customise to include in their own specific business processes.

Net Services India supply user training on how to use auto publish. Training is achieved via an in-person or phone tutorial in either a generic auto

publish site implementation or your specific project implementation of the product.

For training purposes, if applicable, your tutorial may be conducted on a demo version of your website in a development only environment such that content is not edited in a live environment and is carried out at a hidden location.